Phlebotomy practice and quality assessment -- Communication, computer essentials, and documentation -- Professional ethics, legal, and regulatory issues -- Infection control -- Safety and first aid -- Medical terminology, anatomy, and physiology of organ systems -- The cardiovascular and lymphatic systems -- Blood collection equipment for venipuncture and capillary specimens -- Preexamination/preanalytical complications causing medical errors in blood collection -- Venipuncture procedures -- Capillary or dermal blood specimens -- Specimen handling, transportation, and processing -- Pediatric and geriatric procedures -- Point-of-care collections -- Blood cultures, arterial, intravenous (IV), and special collection procedures -- Urinalysis, body fluids, and other specimens -- Drug use, forensic toxicology, workplace testing, sports medicine, and related areas.